Mon – Fri 9am - 6pm
In the event should you wish to return your order, we are happy to accept returns within a 30-day period providing the product is in its original packaging and still in sold condition. It is your responsibility to arrange a courier to collect your order for the return. We are happy to pass our couriers information to you to arrange. Any delivery costings i.e original delivery fee will also be deducted from your final refund. *
We can only accept return on full orders, we cannot accept returns of excess product or leftovers. There will be a restocking charge of 20% applicable for returns to cover the admin costs involved with fulfilling the order. Refunds for the goods will be raised within 14 days upon receipt of the returned goods to our yard after inspection.
*The delivery cost is always incorporated in the total price of the product and advertised as free delivery.
© All rights reserved | Made with ❤️ by Digital Marketing Agency Hampshire Damteq®
We are able to offer split packs on certain paving so that you can purchase the amount you require rather than purchasing a full pack and having a lot of wastage. We do still advise you must allow 10% extra.
split packs are available on all of our Sandstone Riven paving, Slate paving and Granite.
On our mixed packs we can only split by the sqm not by individual slab sizes.
Delivery costs for Split packs no matter the quantity will always be the same as Full packs.
We do charge a £25.00 fee for split packs as these require to be unpacked from the full crate, re-packed onto a new pallet and made secure and ready for dispatch.
Please contact us via email on Info@naturalpavingstore.co.uk or by phone 01329 238150 for all split pack enquiries.
We know how important delivery is to you. We want you to have complete confidence that your order will be delivered on time and with ease. Use our check list as a guide to ensure a smooth delivery.
Our online website is business as usual, we have our dedicated team operating answering your emails and dispatching orders within our normal time frame.
Due to unprecedented high demand and adapting to new challenges with some of our staff working remotely, it may take a little longer for you to reach one of our team. All calls will be answered, but there maybe a delay before one of our agents is free.
Our currently delivery lead time is 2-3 working days. We offer a fully tracked service.
Please Note: Due to current circumstances of today’s climate, our haulage company are experiencing high volumes with reduced staff due to COVID-19 restrictions therefore some delays beyond our control may occur. If you foresee any issues with this, please contact us immediately to discuss options.
Please ensure you have read our deliveries page on our website, so you are aware of the delivery process.
We are experiencing some issues with stock availability. It has been a challenging unusual time for everyone and many of our suppliers have experienced at some point restrictions on manufacturing. This has led to very high demand and a shortage of stock.
We are updating our website as quickly as possible to show the correct stock levels. Please call or email us if you would like anymore information as we maybe able to supply something that we are not showing available or give a lead time for when the stock is due in.
Day | Time | Dispatched | Arrive between 8am-6pm |
---|---|---|---|
Monday | Order Before 10am | Monday | Wednesday |
Order After 10am | Tuesday | Thursday | |
Tuesday | Order Before 10am | Tuesday | Thursday |
Order After 10am | Wednesday | Friday | |
Wednesday | Order Before 10am | Wednesday | Friday |
Order After 10am | Thursday | Monday | |
Thursday | Order Before 10am | Thursday | Monday |
Order After 10am | Friday | Tuesday | |
Friday | Order Before 10am | Friday | Tuesday |
Order After 10am | Monday | Wednesday | |
Saturday | Anytime | Monday | Wednesday |
Sunday | Anytime | Monday | Wednesday |
Region | Postcodes | 48 Hour Quarter Pallet | 48 Hour Half Pallet | 48 Hour Full Pallet |
---|---|---|---|---|
A |
AL- B- BA- BB- BD- BL-BR-BS-CB-CF-CH-CM-CR-CV-CW DA-DE-DN-DY-EN-FY-GL-HA-HD-HG-HP-HR-HU-HX-IG KT-L-(LA1-9)-LE-LN-LS-LU-M-MK-NG-NN-NP-OL OX-(PE1-20,26-29,32-34,37+)-PR-PG-RH-RM-S-SG-SK-SL SM-SN-SS-ST-TF-TW-UB-WA-WD-WF-WN-WR-WS-WV | Free Delivery | Free Delivery | Free Delivery |
B |
BH-CO-DH-DL-GU-IP-LD-NE-NR-(PE21-25,30,31,35,36) SP-SR-TA-TS-YO | Free Delivery | Free Delivery | Free Delivery |
K | SO-PO1-22 | Free Delivery | Free Delivery | Free Delivery |
If your postcode is not listed, please contact us for further information.