Ordering FAQs

My order is damaged, what do I do?

We are sorry to hear you have received damages within your order. We understand damages can cause your project to fall short of completion however, in some instances the slabs can be set aside and used for cuts within your project. Please refer to our breakage and damaged claim form for more information.

Why should I order extra slabs?

As with installation project, there is a level of cuts and infills that will be required and this my mean using a small slab for a small area therefore, you will need to make sure you add at least 10% extra to your order.

Do you offer custom packs?

As a company, we can offer customer pack sizes for your project. Please contact us for a quotation.

Can I order split packs/smaller quantities?

Yes, we can offer split packs on a wide range of our products. Some products will be full packs only due to stock being held at our warehouse which does not allow us to provide split pack options.

Do you have a showroom?

Our showroom is open from 9-5 Mon-Fri

1&2 Northern Galleries,
Fort Fareham,
Fareham,
Hampshire,
PO14 1AH

Can I order a sample?

Samples are available to order via our product page or the Samples pages. Our samples are small offcuts of the slabs to provide you with the expectations of the material. We ask for the colour or print to be taken as a reference basis only due to the variation that can be found in most of our products.

What do I do if I order too much or not enough?

We highly recommend adding an extra 10-15% allowance on top of the amount that is required for your project. This will be inevitable for cuts and wastage in order for you to complete your project. You can order any additional slabs as a top-up to your order in the event our pack sizes to not meet your requirements. Please note, Some products are exempt from this as they can only be purchased as full crates only.

We are able to take back any unopened crates/pack sizes, however we are unable to accept returns of loose slabs. Please refer to our returns page for more information.

Do you offer a trade discount?

We as a company offer a trade account option whereby landscaper nationwide can order from us with an additional trade discount. Please click here to sign up!

Can you send me a quote for the amount I require for my project?

We can provide a quote for the goods you need.
Please click here to send us your details.