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Delivery Information
Everything you need to know about delivery times, kerbside unloading, access requirements and tracking your paving order.
Delivery options and timescales
| Service | Estimated delivery | Best for |
|---|---|---|
| Standard | 3–5 working days | Most paving orders |
| Express | 2–3 working days | Orders needed sooner |
Delivery estimates depend on stock availability, processing and courier operations. Split packs require an additional 1–2 working days for preparation before dispatch.
Ordering and dispatch
Our usual order cut-off is 10am on working days. Orders placed later, or over a weekend, are processed on the next working day where applicable.
Please wait until your paving has arrived before booking installers.
How your paving is delivered
Kerbside pallet delivery
We use trusted third-party pallet couriers. Deliveries are normally made by an 18-tonne vehicle fitted with a tail-lift and manual pump truck. We do not provide HIAB crane unloading.
Delivery is to the nearest safe and accessible kerbside point on a hard, level surface. Moving goods onto driveways or gardens is not guaranteed and is at the driver’s discretion.
Access checklist
✓ Suitable road access for the delivery vehicle
✓ Hard, level unloading surface
✓ Someone available to receive the pallet
✓ Access restrictions disclosed before dispatch
Smaller vehicles may be available by arrangement, subject to weight limits and additional charges.
Common delivery questions
What happens if my delivery cannot be completed?
If access restrictions have not been disclosed or no one is available to receive the delivery, additional delivery or return transport charges may apply. We will explain applicable charges.
Can my order be left without a signature?
We recommend someone is present to inspect and sign for delivery. Unattended deliveries may make it harder to establish when damage or shortages occurred, but your statutory rights are unaffected.
How do I track my delivery?
Tracking details are provided after dispatch where available. Palletways, Palletline and other couriers may be used, and tracking can take up to 24 hours to update.
What if I want to cancel after dispatch?
Once goods have entered the delivery network, it may not be possible to stop the delivery. An £85 per pallet restocking charge may apply to eligible voluntary returns where permitted, along with applicable transport costs. Statutory cancellation and faulty-goods rights are unaffected.
What should I do if paving arrives damaged?
Please inspect your delivery as soon as possible and aim to report any damage or shortages within 72 hours, with your order number and photographs. This requested timeframe does not limit your statutory rights.
Watch how pallet delivery works
Postcode delivery surcharges
Our delivery charges are calculated using the postcode rules configured in our checkout. Most eligible mainland UK destinations qualify for free standard delivery, while some locations carry an additional charge.
| Delivery area | Additional delivery charge |
|---|---|
| Eligible mainland UK postcodes | Free standard delivery |
| Zone 2 – selected postcodes | £19 |
| Zone 3 – selected Highland and island postcodes | £27.50 |
| Zone 4 – selected northern Scotland postcodes | £46.75 |
| Zone 5 – selected remote Highland postcodes | £62.75 |
| Remote locations and islands | Contact us for a quotation |
These are the postcode patterns currently listed in our WooCommerce shipping rules. A district includes all full postcodes beginning with that district (for example, DG covers DG1 and DG2). Some broad patterns overlap with more specific zones, so the first applicable shipping zone and the full postcode determine the charge.
£19 delivery — selected Zone 2 postcodes
DG, DT, FK, TA, TD
£27.50 delivery — selected Zone 3 postcodes
DD, HS, KW15–KW17, PA20, PH1–PH7, PH11–PH14
£46.75 delivery — selected Zone 4 postcodes
AB10, AB16, AB21–AB25, AB30–AB39, AB41–AB45, AB51–AB56, AB99, IV1–IV3
£62.75 delivery — selected Zone 5 postcodes
IV4–IV28 (excluding IV29), IV30–IV32, IV36, IV63, IV99, KW1–KW3, KW5–KW14, PH19–PH26, PH30–PH41, PH49–PH50
Call for a delivery quote — remote locations
BT, GY, IM, IV40–IV49, IV51–IV56, KA27–KA28, PA21–PA38, PA41–PA49, PA60–PA78, PA80, PH42–PH44
District ranges are displayed for readability; the checkout rules contain individual postcode patterns. Charges may also depend on the selected delivery service.
Estimated dispatch and delivery timetable
For standard deliveries, the timetable below follows our existing delivery schedule. For weekdays, the first estimate applies to orders placed before 10am and the second to orders placed after 10am. Weekend orders are normally processed on Monday. These are estimates, not guaranteed arrival dates.
| Order day | Expected dispatch (before / after 10am) | Estimated arrival (before / after 10am) |
|---|---|---|
| Monday | Monday / Tuesday | Wednesday–Friday / Thursday–Monday |
| Tuesday | Tuesday / Wednesday | Thursday–Monday / Friday–Tuesday |
| Wednesday | Wednesday / Thursday | Friday–Tuesday / Monday–Wednesday |
| Thursday | Thursday / Monday | Monday–Wednesday / Tuesday–Thursday |
| Friday | Friday / Monday | Tuesday–Thursday / Wednesday–Friday |
| Saturday | Monday | Wednesday–Friday |
| Sunday | Monday | Wednesday–Friday |